Global technology giant DXC Technology, a Fortune 500 company, and Carnival Cruise Line, recognized as the world's most popular cruise company, yesterday announced the signing of a multi-year strategic agreement. Through this partnership, DXC Technology will take over the management of Carnival's entire technology infrastructure, which represents a key step in the digital transformation of this leader in the cruise industry. The goal of the collaboration is to strengthen and modernize the technological backbone that supports Carnival's entire business, from operations on its global fleet of ships to support in ports and on land.

This ambitious project is designed to enhance the customer experience for the millions of guests who travel with Carnival annually, as well as to ensure greater operational efficiency and employee productivity. DXC will implement reliable and scalable IT services with the aim of creating a seamless and connected experience for travelers, regardless of where they are on their journey.

Revolutionizing the customer experience through technological superiority

At the heart of this partnership lies Carnival's commitment to providing unforgettable moments for its guests. Sean Kenny, Senior Vice President and Chief Information Officer of Carnival Cruise Line, highlighted the key role of technology in achieving this mission. "Our dedication to providing top-notch vacation experiences depends directly on the technology behind everything we do. It is the foundation for the best possible experience on board," said Kenny. He added that the team from DXC Technology shows exceptional technical expertise, rapid adaptation, and a clear commitment to achieving their long-term vision. "With them as a trusted partner, we are investing in technology that strengthens the foundations of our business. This will ensure a premium experience for guests on our 29 ships worldwide and provide support to our dedicated team members, both at sea and on land."

The partnership means that DXC will manage Carnival's entire core IT infrastructure across all operational environments. This includes complex systems on the ships themselves, offices on land, and IT support in port facilities. This comprehensive approach ensures that every segment of the business functions in sync and without interruption.

Comprehensive IT services for a global leader

DXC will apply an employee-centric service delivery model, ensuring that tools and support are tailored to the specific needs of Carnival's workforce, which consequently leads to a consistent and high-quality experience for guests. The spectrum of services that DXC will provide is extremely broad and covers all critical points of modern business. The services include workplace support, IT service management (ITSM), entire infrastructure operations, and, crucially, security risk management.

All these elements will be delivered with enhanced cybersecurity, support from top-level expert staff, implementation of automation to increase efficiency, and a scalable model that can track the growth and changes in Carnival's business. This strategic approach is designed to improve the system's resilience to any disruptions and ensure operational consistency across the company's global footprint. Managing IT infrastructure on a cruise ship, which is essentially a floating city with thousands of people, presents a unique challenge, from ensuring a stable internet connection on the open sea to managing internal networks and payment systems.

Strengthening the operational backbone for the future of cruising

The complexity of IT operations in the cruise industry is immense. Each ship is a standalone data center that must be perfectly synchronized with land-based operations. DXC's role will be to ensure that this synchronization runs smoothly, minimizing technological interruptions that could affect the guest experience or the crew's work. Automation will play a key role in predicting and resolving problems before they even arise, while scalability will allow Carnival to quickly implement new technologies and services across the entire fleet.

Chris Drumgoole, President of Global Infrastructure Services at DXC Technology, emphasized the importance of this collaboration. "This collaboration with Carnival Cruise Line represents a significant milestone for DXC as we continue to expand our influence in the hospitality and tourism sector. Our goal is clear – to deliver complete operational confidence to our clients by minimizing technological disruptions. By managing their complex IT operations and providing modern solutions, we are proud to help Carnival do what it does best, ensuring that every guest enjoys their cruise," said Drumgoole.

Expertise that shapes the future of the travel industry

DXC Technology has positioned itself as a trusted technology partner to the world's leading brands in the travel and hospitality sector, thanks to its deep engineering skills, industry expertise, and proven successes. Their ability to modernize core systems and infrastructure is key to meeting the ever-increasing expectations of today's travelers. From enabling a seamless guest experience to ensuring resilient and secure global operations, DXC helps companies adapt to the digital age. This partnership is not just a service agreement; it is a strategic alliance that will allow Carnival to focus on innovation in customer services, while DXC ensures a stable and secure technology platform that supports it all.